Procedures concerning Requests for Disclosure etc.

This document describes the procedures by which Toshiba Business Expert complies with the following requests for response concerning the customer's personal data: (1) Request for notification of the intended use of the personal data; (2) Request for disclosure; (3) Request for correction; (4) Request for deletion; and (5) Request for cessation of use or cessation of disclosing to third parties. ((1) to (5) are hereinafter collectively referred to as "Disclosure etc.").

Documents to be submitted concerning Requests for Disclosure

When making requests for Disclosure etc., click the link below to download the request form (1), complete all prescribed fields, enclose the identity confirmation document (2), and post the documents to the postal address shown below.

1. Request Form for Personal Data Disclosure etc.（）
   • For requests for disclosure of personal data or notification of intended use
   • For requests for correction, addition, deletion, cessation of use, or cessation of disclosing to third parties
   Note: A fee applies only for disclosure of personal data or notification of intended use. No fee is charged for correction, addition, deletion, cessation of use, or cessation of disclosing to third parties.
2. Identity confirmation document
   A copy of one of the following documents, except that the original is required for F
   • A. Driver's license (Reverse side also required if the address has changed)
   • B. Passport
   • C. Health insurance card
   • D. Basic resident registration card with a photo attached
   • E. Pension booklet
   • F. Duplicate of the alien registration card
   Note: After confirming receipt of the prescribed documents and the fee, Toshiba Business Expert will send a confirmation notice of the receipt to you.

Postal Address for Requests for Disclosure etc.

Please post Requests for Disclosure to the address shown below after attaching the necessary documents to the prescribed request form. When posting the request form to Toshiba Business Expert, please use simplified registered mail, or another method enabling confirmation of delivery. Please write on the envelope, "Personal Data Request enclosed."

Requests for Disclosure through Agent

When your agent is making a Request for Disclosure on your behalf, include the following documents in addition to (1) and (2) in 1. above.

1. (1) Matters Concerning the Agent（）
2. (2) Agent identity confirmation document
   

   A copy of one of the following documents, except that the original is required for F

   • A. Driver's license (Reverse side also required if the address has changed)
   • B. Passport
   • C. Health insurance card
   • D. Basic resident registration card with a photo attached
   • E. Pension booklet
   • F. Duplicate of the alien registration card
3. (3) Power of Attorney（）
   • The person to whom the personal data refers should stamp a power of attorney with his or her seal, and attach a seal registration certificate.
   • When the agent is a person with parental authority or other legal representative, the person making the request may submit a copy or an abridged copy of the family register or a certificate of residence indicating the relationship with the person to whom the personal data refers instead of a power of attorney.

Fee for requests for disclosure or notification of intended use

Toshiba Business Expert charges a fee for requests for disclosure or notification of intended use.

• Fee for each request: \800 (tax included)
• Please enclose a postal money order in the amount of \800 with the documents for submission

The person making the request bears the cost of purchasing the postal money order and of postage to Toshiba Business Expert. In cases where the fee is insufficient or where the fee is not included with the documents for submission, Toshiba Business Expert will notify the person making the request to that effect. If payment is not made within a certain period of time, Toshiba Business Expert will deem that no request for disclosure or notification of intended use has been made.

Method of Responding to Requests for Disclosure

Toshiba Business Expert will respond in e-mail to the invoice address or writing to the address written on the request form you submitted.

Use of Personal Data Obtained in Connection with Requests for Disclosure

Toshiba Business Expert will handle personal data obtained in connection with requests for disclosure etc. only for the purpose of complying with Requests for Disclosure. Toshiba Business Expert will not return submitted documents. After a request for personal data has been answered, Toshiba Business Expert will maintains and dispose of the documents in an appropriate manner.

Note: In cases where the fee is insufficient or where the fee is not included with the documents for submission, Toshiba Business Expert will notify the person making the request to that effect. If payment is not made within a certain period of time, Toshiba Business Expert will deem that no request for disclosure or notification of intended use has been made.

Reasons for Not Disclosing Personal Data:

In the cases indicated below, Toshiba Business Expert will not be able to comply with requests for disclosure of personal information. In cases where we decide not to respond to inquiries as requested, Toshiba Business Expert will notify the person making the request to that effect and give the reason. Even in cases where Toshiba Business Expert does not disclose the personal data or provide notification of intended use, Toshiba Business Expert will retain the prescribed fee.

• When the principal's identity cannot be confirmed, such as when the address on the completed request form, the address on the completed documents for confirming the identity of the person to whom the personal data refers, and the address registered at we do not match
• When it cannot be confirmed that the agent has duly authorized power of attorney
• When there is a deficiency in the prescribed documents for submission
• When we cannot identity the personal data on the basis of the information contained in the request
• When the information subject to the request does not come within the scope of "retained personal data" as defined in Article 2, Paragraph 5 of the Personal Data Protection Law
• When there is a risk of harm to the life, body, or property of the person to whom the personal data refers or to a third party
• When there is a risk of considerable obstruction to the appropriate operation of Toshiba Business Expert’s business
• When disclosure would constitute a violation of other laws or regulations.

Revisions

Toshiba Business Expert may revise these procedures to better protect personal data or to comply with changes in applicable laws or regulations. Be sure to confirm the current procedures when making requests for disclosure of personal data and others.